Question 1

How does a 1:1 Video Session Work?

Accepted Answer

Once you book a session, you'll receive a confirmation email with a link to join the video call at your scheduled time. Simply click the link to enter the virtual meeting room where you'll connect directly with your mentor for a private, focused conversation.

Question 2

How long are the video sessions?

Accepted Answer

Sessions are available in 15-minute, 30-minute, and 60-minute formats. Choose the duration that best fits your needs—quick questions work great in 15 minutes, while deeper discussions may benefit from a full hour.

Question 3

Can I book someone more than once?

Accepted Answer

Absolutely! Many learners build ongoing relationships with their mentors. You can book as many sessions as you like, and some mentors offer session packages at discounted rates for repeat bookings.

Question 4

What is the cancellation policy?

Accepted Answer

Learners can cancel up to 24 hours before a session for a full refund. Cancellations within 24 hours are non-refundable as the mentor has reserved this time for you. Mentors are held to a stricter 48-hour cancellation policy—if a mentor cancels, you always receive a full refund.

Question 5

What are we allowed to ask?

Accepted Answer

You can ask anything related to the mentor's area of expertise. Whether it's career advice, skill development, project feedback, or industry insights—mentors are here to help with professional guidance in their field.

Question 6

What timezones are the video sessions based in?

Accepted Answer

All session times are displayed in your local timezone automatically. Mentors set their availability based on their own timezone, but you'll always see times converted to yours for easy scheduling.

Question 7

How do I prepare for a video session?

Accepted Answer

Come with specific questions or topics you'd like to discuss. Test your camera and microphone beforehand, find a quiet space, and have any relevant materials ready to share. The more prepared you are, the more value you'll get from your time.

Question 8

What happens if the mentor fails to show up for the session?

Accepted Answer

In the rare event a mentor misses a session, you'll receive a full refund automatically. We take reliability seriously and work with our mentors to ensure they honor their commitments.

Question 9

Do you support international customers?

Accepted Answer

Yes! We welcome learners from around the world. Our platform supports multiple currencies, and you can book sessions with mentors regardless of their location.

Question 10

What if a mentor does not have any time available?

Accepted Answer

You can join the mentor's waitlist to be notified when new slots open up. Alternatively, browse our other mentors with similar expertise who may have immediate availability.

Question 11

Do you have a guarantee if I am unhappy with my session?

Accepted Answer

Your satisfaction matters to us. If you're not happy with your session, please contact our support team within 48 hours. We review each case individually and work to make things right, including issuing refunds when appropriate.

Ching Nee Ong

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