How does a 1:1 Video Session Work?

Once you book a session, you'll receive a confirmation email with a link to join the video call at your scheduled time. Simply click the link to enter the virtual meeting room where you'll connect directly with your mentor for a private, focused conversation.

How long are the video sessions?

Sessions are available in 15-minute, 30-minute, and 60-minute formats. Choose the duration that best fits your needs—quick questions work great in 15 minutes, while deeper discussions may benefit from a full hour.

Can I book someone more than once?

Absolutely! Many learners build ongoing relationships with their mentors. You can book as many sessions as you like, and some mentors offer session packages at discounted rates for repeat bookings.

What is the cancellation policy?

Learners can cancel up to 24 hours before a session for a full refund. Cancellations within 24 hours are non-refundable as the mentor has reserved this time for you. Mentors are held to a stricter 48-hour cancellation policy—if a mentor cancels, you always receive a full refund.

What are we allowed to ask?

You can ask anything related to the mentor's area of expertise. Whether it's career advice, skill development, project feedback, or industry insights—mentors are here to help with professional guidance in their field.

What timezones are the video sessions based in?

All session times are displayed in your local timezone automatically. Mentors set their availability based on their own timezone, but you'll always see times converted to yours for easy scheduling.

How do I prepare for a video session?

Come with specific questions or topics you'd like to discuss. Test your camera and microphone beforehand, find a quiet space, and have any relevant materials ready to share. The more prepared you are, the more value you'll get from your time.

What happens if the mentor fails to show up for the session?

In the rare event a mentor misses a session, you'll receive a full refund automatically. We take reliability seriously and work with our mentors to ensure they honor their commitments.

Do you support international customers?

Yes! We welcome learners from around the world. Our platform supports multiple currencies, and you can book sessions with mentors regardless of their location.

What if a mentor does not have any time available?

You can join the mentor's waitlist to be notified when new slots open up. Alternatively, browse our other mentors with similar expertise who may have immediate availability.

Do you have a guarantee if I am unhappy with my session?

Your satisfaction matters to us. If you're not happy with your session, please contact our support team within 48 hours. We review each case individually and work to make things right, including issuing refunds when appropriate.

Liam McCafferty

AFC/FFA Licensed Football Coach | Session & Curriculum Development

Australia

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Sidetrain is only a marketplace that connects learners with independent mentors. All advice, guidance, and opinions provided during sessions are personal and not professional advice. Sessions are NOT a substitute for licensed professional services including but not limited to: medical, psychological, legal, financial, investment, or tax advice. No results are guaranteed. Users participate at their own risk. Sidetrain does not supervise, endorse, or take responsibility for the content, advice, or actions of mentors.

About Me

I'm a football coach with over 12 years coaching from grassroots to senior football players. I have worked with new to the game players and elite level players during my time with Melbourne City Football Club. I am an AFC/FFA Licenced Coach who has designed, directed and delivered a clear methodology and philosophy for Melbourne City in collaboration with Manchester City. Finally, I have also owned and operated my own successful school of excellence in LM7 Academy whereby I have developed a bespoke curriculum for players aged 6-14. You can reach out to me for session plan development, on pitch delivery mentoring, curriculum development and any general football coaching questions.

Areas of Expertise

Sports Psychology

Leadership

Soccer

Entrepreneurship

Business Development

Business Planning

Business

Sports

Experience & Background

How To Optimize Your Coaching And Significantly Improve Your Players!

Timezone

Australia/Melbourne

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