How does a 1:1 Video Session Work?

Once you book a session, you'll receive a confirmation email with a link to join the video call at your scheduled time. Simply click the link to enter the virtual meeting room where you'll connect directly with your mentor for a private, focused conversation.

How long are the video sessions?

Sessions are available in 15-minute, 30-minute, and 60-minute formats. Choose the duration that best fits your needs—quick questions work great in 15 minutes, while deeper discussions may benefit from a full hour.

Can I book someone more than once?

Absolutely! Many learners build ongoing relationships with their mentors. You can book as many sessions as you like, and some mentors offer session packages at discounted rates for repeat bookings.

What is the cancellation policy?

Learners can cancel up to 24 hours before a session for a full refund. Cancellations within 24 hours are non-refundable as the mentor has reserved this time for you. Mentors are held to a stricter 48-hour cancellation policy—if a mentor cancels, you always receive a full refund.

What are we allowed to ask?

You can ask anything related to the mentor's area of expertise. Whether it's career advice, skill development, project feedback, or industry insights—mentors are here to help with professional guidance in their field.

What timezones are the video sessions based in?

All session times are displayed in your local timezone automatically. Mentors set their availability based on their own timezone, but you'll always see times converted to yours for easy scheduling.

How do I prepare for a video session?

Come with specific questions or topics you'd like to discuss. Test your camera and microphone beforehand, find a quiet space, and have any relevant materials ready to share. The more prepared you are, the more value you'll get from your time.

What happens if the mentor fails to show up for the session?

In the rare event a mentor misses a session, you'll receive a full refund automatically. We take reliability seriously and work with our mentors to ensure they honor their commitments.

Do you support international customers?

Yes! We welcome learners from around the world. Our platform supports multiple currencies, and you can book sessions with mentors regardless of their location.

What if a mentor does not have any time available?

You can join the mentor's waitlist to be notified when new slots open up. Alternatively, browse our other mentors with similar expertise who may have immediate availability.

Do you have a guarantee if I am unhappy with my session?

Your satisfaction matters to us. If you're not happy with your session, please contact our support team within 48 hours. We review each case individually and work to make things right, including issuing refunds when appropriate.

Eric Carrier

Master Trainer | Health & Wellness, Nutrition & Workouts

United States

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Sidetrain is only a marketplace that connects learners with independent mentors. All advice, guidance, and opinions provided during sessions are personal and not professional advice. Sessions are NOT a substitute for licensed professional services including but not limited to: medical, psychological, legal, financial, investment, or tax advice. No results are guaranteed. Users participate at their own risk. Sidetrain does not supervise, endorse, or take responsibility for the content, advice, or actions of mentors.

About Me

Hello My Name Is Eric Carrier And I Am A Master Trainer With Over 15 Years Of Experience. Regardless Of The Topic Of Choice I Can Be Your Go To Partner In Health & Wellness. Exercising Doesn't Have To Be So Hard But Having A Well Mapped Plan Is Essential To Ongoing Fitness Development Which One Major Option I Offer In Our Video Chats Having Problems With Your Nutrition Goals Via Shopping Or Just Planning Your Meals No Worries I'm Here Resolve The Problem With Detail List Of Guides And Instructions That Will Great Help Eating Experience In A Positive Way. Need Workouts Evaluated Or Revaluated Not A Problem Let Me Deconstructed And Repurpose Your Workouts.

Areas of Expertise

Strength Training

Habit Building

Personal Training

Nutrition

HIIT

Bodybuilding

Life Coaching

Goal Setting

Productivity & Mindset

Health & Fitness

Life & Wellness Coaching

Experience & Background

Health & Wellness Made Simple With 1-on-1 Video Chat Detail Grocery List, Assessment & Evaluations PDF & Video Instruction For Workouts.

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Central Time (CT)

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Eric Carrier

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