Sidetrain Privacy Policy

Effective date: Sep 1, 2022
This Privacy Statement (the "Privacy Statement") is provided by:
Sidetrain ("The Company")

Introduction

This policy describes what information we collect when you use Sidetrain’s sites, services, mobile applications, products, and content (“Services”). It also provides information about how we store, transfer, use, and delete that information, and what choices you have with respect to the information.

This policy applies to Sidetrain's online video meeting tool, including the website and mobile applications, and other Sidetrain websites (collectively “the Websites”).

This policy applies where we are acting as a Data Controller with respect to the personal data of Mentors and Users of our Services; in other words, where we determine the purposes and means of the processing of that personal data. For content and data that you upload to or make available through the Service (“User Content”), you are responsible for ensuring this content is in accordance with our Terms of Service, and that the content is not violating other Mentors and Users’ privacy.

How we collect, process and store information

We at Sidetrain are committed to safeguarding the privacy of our Mentors and Users. Our business model is to withhold a small fee from video calls and other services offered through the Sidetrain Platform, and does not rely on widespread collection of general user data. We will only collect and process information that we need to deliver the service to you, and to continue to maintain and develop the service.

Sidetrain may collect, store and process various kinds of data, with different legal grounds, as listed below. For the categories of data that require your consent, we will actively ask you for consent before collecting any data.

The following is a list of data we collect, process or store:

  • Mentor and User account information. To use Sidetrain Service, Mentors and Users might have to provide a valid email address, date of birth, full name, and country of residence. The Mentor can add a profile picture and/or video, and short bio that will be used to represent them on their public profile page, and in conversations.
  • Transaction information. Mentors that register on Sidetrain, as well as Mentors and Users of their Services might have to provide credit card information, billing email, banking information, location at the time of transaction and/or a billing address in order to complete a booking transaction.The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. This data may be used for the purpose of delivering the Services to you. Processing this information is required for fulfilling the contract we entered into with you, at your request (our Terms of Service). Additionally, this information needs to be retained in order to comply with accounting and tax regulation.
  • Service Information. By using our Services to record or transcribe Sidetrain calls, you understand that your call will be recorded, and you agree to allow us to monitor and/or record your call.
  • Usage information. When you interact with the Services, we collect and process metadata to provide additional context about the way the Service is being used. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our server software and our analytics tracking system.
    • Product Analytics data. Sidetrain logs activities by you and other Mentors and Users when the Mentors and Users interact with our websites or apps, when a page or a room is visited or where there is a conversation. We will never collect or record the content in conversations.
    • Technical log data. Like most digital services, our servers automatically collect information when Websites or Services are accessed or used and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited within the Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
    • Device information. Sidetrain may collect and process information about devices used to access the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect and process some or all of this information depends on the type of device used and its settings.
    • Location information. We receive information from you and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. Sidetrain may also collect location information from devices in accordance with the consent process provided by your device.The legal basis for this processing is our legitimate interests, namely using this data for the purpose of ensuring the proper administration of our website and business, analyzing the use of the website and services, monitoring and improving our website and services, improving the user experience, preventing abuse, and assisting Mentors and Users with support inquiries. For information about cookies and how to opt out of cookies, see our Cookie Policy.
  • Customer Support Information. We may process information that you send to us, should you choose to submit a ticket to our support email or via our contact form. If you contact us, we may use your Account, Transaction or Usage Information to respond.Processing this information is required for performing the contract we entered into with you, at your request (our Terms of Service), as well as our legitimate interest in handling your requests.
  • Service and transactional notifications. Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “service or transactional” emails (unless you delete your account) as they are necessary information for the Services.The legal grounds for processing this information is that it is required for performing our commitment about communicating changes in plans and pricing to you in the contract we entered into with you, at your request (our Terms of Service).
  • Correspondence information. We may process information that you choose to share with us if you participate in a focus group, contest, activity or event, apply for a job, interact with our social media accounts or otherwise communicate with Sidetrain.The correspondence data may be processed for the purposes of communicating with you and record-keeping.

Providing your personal data to others

We may share information about you with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) with academic or non-profit researchers, with aggregation, anonymization; (4) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (5) to protect the vital interest of others, when we have reason to believe that doing so will prevent harm to someone or illegal activities.
Our categories of service providers and partners are:

  • Hosting/infrastructure/storage providers
  • Payment processors
  • Analysis tools providers
  • Marketing and email providers
  • Recruiting tools providers
  • Internal communication tools providers
  • Customer Support tools providers

Business Transfers

We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

In the case where we are involved in a merger, acquisition, bankruptcy, reorganization or sale of assets such that your information would be transferred or become subject to a different privacy policy, we will notify you in advance and give you the option to delete your data before the transfer.

International transfers of your personal data

In some circumstances your personal data may be transferred to countries outside the European Economic Area (EEA). You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others. For information about what types of content you are, see this Terms of Service.

We and our other group companies have offices and facilities in Norway, Sweden, and the United States. The hosting facilities for Account information stored by Sidetrain are situated in the United States.

Retaining and deleting personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

  • Transaction information will be retained for a minimum period of 5 years following the date of the transaction.

In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

  • Account information will be retained until you decide to delete your account on Sidetrain.
  • Information about you used for Product & Marketing communication will be retained as long as you have given us consent to use this information.
  • The period of retention of usage information will be determined based on the need for historical data to determine statistical validity and relevance for product decisions and technical monitoring.

Regardless of the provisions above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Changes to this policy

We can change these Terms at any time. If a change is material, we’ll let you know before it takes effect. By using Sidetrain on or after that effective date, you agree to the new Terms. If you don’t agree to them, you should contact Sidetrain at info@sidetrain.com with the request to delete your account before they take effect, otherwise your use of the Service and Content will be subject to the new Terms.

Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 16 years of age, and no part of our Services is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at info@sidetrain.com.

Managing and deleting your personal information

If you have a Sidetrain account, you can access, and modify your personal information, in Settings. To delete your account, you should contact Sidetrain at hello@sidetrain.com. If you request to delete your account, your information and content will be unrecoverable after that time. We may withhold personal information that you request to the extent permitted by law.

Your rights

As an individual you are granted rights according to the applicable data protection law:

  • The right to access to your personal data.
  • The right to rectification of your personal data.
  • The right to object to and restriction of our processing of your personal data.
  • The right to data portability.

To exercise your rights or if you otherwise have any questions regarding our processing of your personal data, we encourage you to contact us as described below. However, we also notify you that you may raise a complaint to a data protection authority.

For any questions about this privacy policy, please contact hello@sidetrain.com.